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Privacy Policy

1. Who We Are

Sheffield House Cleaning is a Sheffield-based domestic cleaning service. Our website is sheffieldhousecleaning.co.uk. We act as the data controller for the information you provide.

2. What Information We Collect

We may collect the following personal data when you fill out forms, contact us, or book a service:

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  • Full name

  • Email address

  • Phone number

  • Property address

  • Booking details (e.g. date, time, type of service)

  • Special instructions or notes

  • Payment information (handled securely via third-party processors)

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We do not collect sensitive data unless voluntarily provided (e.g., allergy information, pet presence).

3. How We Use Your Information

We only use your data to:

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  • Respond to your enquiries or booking requests

  • Provide and manage your cleaning services

  • Send service confirmations and reminders

  • Process payments

  • Improve our services and customer support

  • Send updates or promotions (only if you opt in)

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

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  • Contractual obligation – to provide the service you request

  • Legitimate interest – to follow up on enquiries and improve service quality

  • Consent – for optional marketing emails or promotions

5. How We Store and Protect Your Data

Your data is stored securely on password-protected systems and encrypted platforms. We do not share your information with third parties, except for:

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  • Payment processors (e.g., Stripe, PayPal)

  • Service partners (e.g., cleaners assigned to your job – only relevant info shared)

  • Legal requirements (e.g., fraud prevention or court orders)

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We retain personal data only for as long as needed to fulfil our services, legal, or business obligations.

6. Cookies and Analytics

Our website may use cookies to improve functionality and analyse traffic. You can choose to accept or decline cookies via your browser settings. Basic analytics (e.g. page views, location, device type) may be collected to improve our site.

7. Your Rights

Under UK data protection law, you have the right to:

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  • Access your personal data

  • Correct inaccuracies

  • Request deletion of your data

  • Object to processing for marketing

  • Withdraw consent at any time

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To exercise any of these rights, contact us at hello@sheffieldhousecleaning.co.uk.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of external websites.

9. Contact Us

For questions about this policy or your personal data, contact:


Sheffield House Cleaning
Email: hello@sheffieldhousecleaning.co.uk

Phone: 0114 470 7892

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